Refund policy
Donation, Return and Refund Assistance
Last updated: September 29, 2026
Donation errors and duplicate gifts
If a donation was duplicated, entered for the wrong amount, unauthorized, or otherwise made in error, contact Dalo Acres as soon as possible at admin@drawitoutusa.com.
Include the donor name, donation date, amount, and confirmation number if available. Do not send full payment-card details. We will review the transaction and explain the available correction or refund steps.
Monthly donations
Cancelling future monthly gifts is separate from requesting a refund of a completed charge. To request cancellation, contact us with the email address used for your donation. If your confirmation includes a subscription-management link, you may also use that link.
Please contact us before the next scheduled charge when possible. A charge already processed requires a separate refund review.
Merchandise problems and return requests
For a damaged, incorrect, missing, or unwanted item purchased on daloacres.org, contact us with your order number and a description of the issue. Photographs of the item and packaging can help us review damage or an incorrect shipment.
Keep the packaging and do not send an item back before receiving return instructions. Return eligibility, the correct return address, return-shipping responsibility, and the available resolution will be confirmed for your order.
Product-specific terms disclosed before purchase and applicable consumer rights continue to apply. Purchases made directly from another retailer must be handled with that seller.
Approved refunds
When a refund is approved, we will confirm the amount and method. Your payment provider or bank may require additional processing time before the refund appears in your account.
This policy does not limit rights provided by applicable law.